FAQs

Choose your product, select the available size and thickness, add it to your cart and complete checkout. Check your delivery address and telephone number carefully before submitting.

You can check out as a guest. Use the email address and telephone number you want us to use for order updates.

Contact Araamco with your order number. For changes or cancellation requests, contact us as soon as possible so we can check whether your order has already been dispatched.

Use the payment options displayed at checkout for your order.

Delivery depends on your location, product availability and delivery coverage. Review our Shipping Policy and contact us with your city and selected product for an order-specific estimate and delivery charge before purchase.

Measure the inside of your bed frame in inches and match its length and width to the selected product variant. Thickness is a separate measurement. Available sizes vary by model; do not rely only on single, queen or king labels.

Compare each model's construction, firmness and thickness with your preferred sleeping feel and bed support. Comfort is personal. A mattress description is not medical advice; consult your clinician about an existing health condition.

Contact our team with your required dimensions before ordering. We will confirm availability, price, delivery and any applicable custom-order conditions.

Eligible online mattress purchases may be exchanged for comfort within 14 days of delivery, subject to our exchange conditions. This is not an unconditional money-back guarantee and does not cover accessories.

Inspect the delivery, tell the delivery team before they leave and contact Araamco immediately with your order number and photographs.

Keep your invoice and warranty card and visit akgl.santaa.com. The period and coverage for your purchased model apply.

Follow the model's care instructions. Use a suitable, level and supportive base, keep the mattress dry and use a protector. Avoid jumping, folding or soaking unless the product is specifically designed for that use. Rotate or flip only as instructed for your model.