Customer Care & Policies
Practical answers and policy information for shopping with Araamco. Select a topic below.
Frequently Asked Questions
How do I order?
Choose your product, select the available size and thickness, add it to your cart and complete checkout. Check your delivery address and telephone number carefully before submitting.
Do I need an account?
You can check out as a guest. Use the email address and telephone number you want us to use for order updates.
How can I track or change my order?
Contact Araamco with your order number. For changes or cancellation requests, contact us as soon as possible so we can check whether your order has already been dispatched.
Which payment methods can I use?
Use the payment options displayed at checkout for your order.
When will my order arrive and what will delivery cost?
Delivery depends on your location, product availability and delivery coverage. Review our Shipping Policy and contact us with your city and selected product for an order-specific estimate and delivery charge before purchase.
How do I choose a mattress size?
Measure the inside of your bed frame in inches and match its length and width to the selected product variant. Thickness is a separate measurement. Available sizes vary by model; do not rely only on single, queen or king labels.
Should I choose foam, spring or ortho?
Compare each model's construction, firmness and thickness with your preferred sleeping feel and bed support. Comfort is personal. A mattress description is not medical advice; consult your clinician about an existing health condition.
Can I order a custom size?
Contact our team with your required dimensions before ordering. We will confirm availability, price, delivery and any applicable custom-order conditions.
What does the 14-day trial mean?
Eligible online mattress purchases may be exchanged for comfort within 14 days of delivery, subject to our exchange conditions. This is not an unconditional money-back guarantee and does not cover accessories.
What if my delivery is wrong, damaged or incomplete?
Inspect the delivery, tell the delivery team before they leave and contact Araamco immediately with your order number and photographs.
How do I activate my warranty?
Keep your invoice and warranty card and visit akgl.santaa.com. The period and coverage for your purchased model apply.
How should I care for my mattress?
Follow the model's care instructions. Use a suitable, level and supportive base, keep the mattress dry and use a protector. Avoid jumping, folding or soaking unless the product is specifically designed for that use. Rotate or flip only as instructed for your model.
Shipping Policy
Delivery estimate
Orders are generally delivered within 7–10 days of placing the order. This is an estimate; contact Araamco with your order number if you need an update on your delivery.
Delivery charges & coverage
Araamco provides free shipping within Pakistan, subject to the availability and coverage of our delivery partners. Contact our team with your city and complete address before ordering if you need to confirm coverage or any delivery arrangements.
Your delivery details
Provide a complete address and a reachable telephone number. Contact us promptly if your delivery details change. Inspect your order on arrival and report any wrong, damaged or incomplete items immediately, as described in the Exchange & Refund Policy.
For order updates, email sales@alkhairfoam.com, call 042-111-111-605 or WhatsApp +92 321 3584444.
Exchange & Refund Policy
14-Day Mattress Trial & Exchange
For mattresses purchased online, you may request an exchange within 14 days of receiving your order if you are not satisfied with the comfort. Contact us within this period with your order number and proof of purchase. This trial is an exchange offer, not an unconditional money-back guarantee, and does not apply to accessories.
The mattress must be clean and free from stains, tears, moisture damage, misuse or mishandling. Contact our team before sending anything back; we will confirm eligibility and arrange collection instructions. Any difference in product price and applicable collection or delivery charges will be confirmed before the exchange is arranged.
Wrong, Damaged or Incomplete Orders
Inspect your order on delivery. If an item is wrong, damaged or incomplete, inform the delivery team before they leave and contact us immediately with your order number and photographs so we can arrange the appropriate resolution.
Accessories and Custom Orders
Accessories are excluded from the mattress comfort trial. Custom-made or personalised products and gift cards are not eligible for change-of-mind returns. Please contact us about any defective or incorrectly supplied item.
Refunds
Where a return and refund have been approved, we will notify you after receipt and inspection. Approved refunds will be issued through the original payment method where possible. Bank and payment-provider processing times may vary.
Warranty Claims
The 14-day exchange trial is separate from the product warranty or guarantee. The coverage and period stated for your purchased model and on its warranty card apply. Keep your invoice and warranty card, and activate your warranty at akgl.santaa.com.
Contact Us
Email: sales@alkhairfoam.com
WhatsApp: +92 321 3584444
Telephone: 042-111-111-605
Privacy Policy
Your information when shopping
When you place an order or contact Araamco, the information you provide may include your name, telephone number, email address, delivery and billing addresses, order details and correspondence. This information supports order processing, delivery and customer service.
Website and checkout services
Our store runs on Shopify. Website, checkout, payment and delivery services may process information necessary to provide their services. Cookies and similar technologies may be used for store functionality and, according to your settings and the services in use, analytics or marketing. Browser settings can restrict cookies, which may affect some store features.
Privacy questions and requests
Contact Araamco to ask about your information or request access, correction or deletion, subject to applicable requirements and records that must be retained. Do not send card PINs, passwords or one-time verification codes to customer support.
Read the full store Privacy Policy for the detailed privacy notice applicable to this website.
Email sales@alkhairfoam.com · Call 042-111-111-605 · WhatsApp +92 321 3584444
Warranty Policy
Coverage depends on your model
The warranty or guarantee period, coverage and claim conditions stated for your purchased product and on its warranty card apply. Different models may have different terms. A warranty covers eligible product faults under those terms; it is separate from the 14-day comfort exchange offer.
Activation and proof of purchase
Keep your original invoice, warranty card and product identification. Activate your warranty at akgl.santaa.com. Contact us if you need help confirming your model's coverage.
Making a claim
Send your order or invoice number, model, purchase date, a description of the issue and clear photographs to our support team. We will explain the inspection process and the available resolution under the applicable product terms. Obtain instructions before returning a product.
Care and exclusions
Use the correct bed base and follow the product's care instructions. Stains, moisture, accidental damage, misuse, mishandling or unsuitable support may affect eligibility under the warranty card. Comfort preferences and a manufacturing fault are assessed separately. Any applicable depreciation, service, transport or replacement charges must be checked against the product's terms and confirmed during the claim process.
Email sales@alkhairfoam.com · Call 042-111-111-605 · WhatsApp +92 321 3584444
Other Policies & Shopping Information
Product selection
Check the selected model, dimensions, thickness, quantity and total before checkout. Product photographs help illustrate a model; ask us to clarify fabric, colour or specification details that are important to your purchase.
Offers and promotions
Only offers expressly advertised by Araamco apply. Check the offer's eligibility, validity and conditions before ordering. A free gift or promotion advertised by another brand does not apply to an Araamco purchase.
Payments and refunds
Available payment options are shown at checkout. Approved returns and refunds are handled under our Exchange & Refund Policy. Contact support before making any payment outside the website.
Terms of service
Read our Terms of Service for the detailed website terms.
Need help?
Email sales@alkhairfoam.com · Call 042-111-111-605 · WhatsApp +92 321 3584444